ISO 20000:2018
(IT Service Management) ISO/IEC 20000-1:2018 – provides requirements for ITSM and is relevant to those responsible for initiating, implementing or maintaining ITSM in their organisation. It also provides a specification for a service management system (SMS). Organisation can have their SMS independently certified as conforming to the requirements of the Standard.
U360 Cert is an independent accreditation authority and offering accreditation programs for Certification Bodies, Laboratories, and Inspection bodies. U360 Cert operates in accordance with the requirements, criteria, rules and regulations laid down in the following documents.